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How to appeal a decision about your social welfare claim

From: Social Welfare Appeals Office

How to make an appeal

If you made an application for any of the services on this list, you can make an appeal to the Social Welfare Appeals Office.

You can make the appeal by:

  • filling out the form at the bottom of this page
  • emailing swappeals@welfare.ie
  • writing a letter to the following address:

Social Welfare Appeals Office

The Social Welfare Appeals Office handles appeals against social welfare decisions.

Phone:
Fax:
01 671 8391
Address:
Social Welfare Appeals Office, D'Olier House, D'Olier Street, Dublin, Dublin 2, D02 XY31
Opening hours--:
Monday
09:15 - 17:00
Tuesday
09:15 - 17:00
Wednesday
09:15 - 17:00
Thursday
09:15 - 17:00
Friday
09:15 - 17:00
Saturday
-
Sunday
-
Note--:
(Note: the rates charged for using 1890 (Lo-call) numbers may vary)

What your appeal should include

You should state your name, your address and your Personal Public Service (PPS) number and enclose:

  • a copy of the decision you are appealing against
  • a statement of the reasons why you are dissatisfied with the department's decision
  • any relevant evidence that you think may support you appeal

Important: If you wish to obtain any information or copies of documents that the department used in reaching the decision, you should contact the relevant scheme area of the Department of Employment Affairs and Social Protection and let them know that you need the information in order to make an appeal.

There is no charge for lodging an appeal.

The timeframe for submitting an appeal is within 21 working days from the date of the decision of the Deciding Officer or Designated Person. Failure to appeal within this timeframe may result in your appeal not being accepted.

For this reason you should register your appeal as quickly as possible and at a minimum within the 21 day timeframe – even if you need to take some additional time to gather your supporting evidence or to seek advice from an advocate in finalising your appeal contentions. You can indicate in submitting your appeal that you intend to send further evidence in support of your appeal in the near future.

Social Welfare Appeals Form (English language)

Print and fill out this form, then send to the address above or to swappeals@welfare.ie

Download

Social Welfare Appeals Form (Irish language)

Print and complete this form and send it to the address above or to swappeals@welfare.ie

Download