The Social Welfare Appeals Office operates independently of the Department of Social Protection.
It is charged with determining appeals by persons who are dissatisfied with decisions made by Deciding Officers or Designated Persons of the department on questions relating to entitlement to social welfare payments and insurability of employment under the Social Welfare Acts.
The statutory basis for the appeals process is contained in Part 10 of the Social Welfare Consolidation Act 2005 and in Regulations made under provisions of that legislation.
Please click here
for a list of the matters within the jurisdiction of the appeals process.
Further general information on the appeals process is to be found in the leaflets produced by the Office and in the Annual Reports by the Chief Appeals Officer to the Minister for Social Protection.
The mission of the Social Welfare Appeals Office is to provide an independent, accessible and fair appeals service for entitlement to social welfare payments and to deliver that service in a prompt and courteous manner.
In seeking to fulfil that role the Office places particular value on a high level of customer service and efficient administration.
The Office is headed by the Chief Appeals Officer who, as Director of the Office, has overall responsibility for the administration of the appeals service.
There is also a Deputy Chief Appeals Officer and an Office Manager who is responsible for administrative operations.
The Chief Appeals Officer, Deputy Chief Appeals Officer and Appeals Officers are appointed by the Minister for Social Protection in accordance with statutory provisions.