The Department of Defence provides services to the community mainly through other Government Departments and agencies and, as such, has limited direct contact with the general public. For example, there are no public offices, public counters or call-centres where the individual citizen can request services on demand. Members of the public are welcome to contact the Department for information or with queries that will be handled by the appropriate branches within the Department. The Department’s Press & Information Office also has a role in conveying information to the wider public.
The Department of Defence Customer Service Strategy and the associated action plan can be viewed here.